OurStash Support

We're here to help. Email support@ourstash.app and a real person will answer. Tell us which iPhone and iOS version you use and what happened. Please don't send passwords or sign-in codes: we will never ask for them.

Response times

  • Questions and problems: we aim to reply within 2 business days.
  • Reports of abuse or of content that breaks our rules: we aim to look at every report within 48 hours and to act within 7 days where action is needed. Reports of illegal content or of a threat to someone's safety are handled first. When someone is responsible for serious or repeated abuse, we can remove them from every list they don't own and sign them out.
  • Account deletion requests by email: we confirm the request is yours and delete the account within 30 days, usually much sooner.
  • Billing: we answer questions about OurStash Plus within 2 business days, but payments and refunds are handled by Apple (see "OurStash Plus" below), so for a refund go to Apple first.

Contact

Delete your account

  1. Open OurStash and tap the gear at the top left of the home screen to open Settings.
  2. Scroll down and tap Delete Account.
  3. Confirm. Your account, your lists, and everything you added to friends' lists are deleted, and you are signed out.

If you have OurStash Plus, cancel it first (the Delete Account screen reminds you). Deleting your account does not cancel the subscription, because Apple runs it: go to iOS Settings → your name → Subscriptions → OurStash Plus → Cancel Subscription, before or after deleting.

Can't open the app? Email support@ourstash.app from the address on your account and ask us to delete it. The Privacy Policy explains exactly what is deleted and what is kept for a short time.

Signing out is not the same as deleting: your lists stay in your account until you delete them.

OurStash Plus

What is OurStash Plus and what does it cost?

OurStash Plus is an optional subscription for the person who runs a group: $2.99 a month or $24.99 a year (US dollars, plus any tax Apple charges), with a 1-month free trial when Apple offers you one. It unlocks, in the lists you own and for everyone in them: up to 25 people instead of 5, voting with the Top picks sort, trip planning and reminders. What Plus includes right now is listed on the Plus screen (Settings → OurStash Plus).

Plus works per list owner: if a friend owns the list, their Plus unlocks it, and yours does not. Everyone in a Plus owner's list gets the features free.

How does the free trial work?

If Apple offers you the trial, the Plus screen says "Try free for 1 month" and shows the date the trial ends and the price after it. The subscription starts automatically when the trial ends unless you cancel at least 24 hours before. You can cancel during the trial at no cost and keep Plus until the trial ends. Apple allows one trial per Apple ID.

How do I cancel OurStash Plus?

Open iOS Settings → your name → Subscriptions → OurStash Plus → Cancel Subscription, or in the app go to Settings → OurStash Plus → Manage Subscription, which opens the same Apple screen. You keep Plus until the end of the period you already paid for; it just won't renew. Deleting the app or your account does not cancel it.

Can I get a refund?

Payments go to Apple, so only Apple can refund them: ask at reportaproblem.apple.com or through Apple Support. Apple decides under its refund policy. If Apple refunds a purchase, Plus ends in OurStash.

Does Plus work with Family Sharing?

Yes. If the person who bought Plus has Family Sharing on, the people in their Apple family get Plus in OurStash with their own OurStash accounts; the Plus screen then says "Included with your family plan". Each person's Plus applies to the lists that person owns.

I bought Plus but the app doesn't show it

Open Settings → OurStash Plus and tap Restore Purchases. Make sure you're signed in to the App Store with the Apple ID that bought it. If you use one Apple ID with more than one OurStash account, Plus goes to the account that restored most recently; the app tells you when that happens.

What happens when my Plus ends?

Nothing is deleted and nobody is removed. A list with more than 5 people keeps everyone, but nobody new can join until it's under 5 or you renew. Trip plans and votes stay visible but can't be changed, reminders already set still fire. Subscribe again and everything works as before.

"This list is full"

On the free plan a list can have 5 people, the owner included. If you're the owner, Share List shows how to get Plus for up to 25. If you're trying to join, ask the owner to make room or get Plus; the owner is told that you tried.

Report something or someone

You can report anything you see in a shared list, right in the app:

  • A post or a note: touch and hold the post (or open it and tap ⋯), then choose Report Post… or Report Note…. You can report a note someone else wrote even on your own post.
  • A comment: open the item, touch and hold the comment, then choose Report Comment…. If you own the list, you can also Delete Comment there.
  • A person: open the list's People screen, tap ⋯ next to their name (in a list you own, tap their name), then choose Report and their name.
  • A list: tap ⋯ at the top of the list, then choose Report List….

To block someone, choose Block and their name in the same post or comment menu, or on the People screen. You won't see their posts, notes, activity, Seen marks, reactions, comments or votes, and they aren't told.

Pick a reason (spam, harassment, illegal or unsafe, or something else), add a note if it helps, and tap Send Report. We never tell anyone that you reported them.

On a public list page in a web browser, use the Report this page link at the bottom of the page. Comments are only shown in the app, where you can report them.

Block someone

Blocking someone you share a list with or who owns a list you're in:

  • hides their posts, notes, activity, Seen marks, reactions, comments and votes from you (they are left out of the counts and the Top picks order you see);
  • takes you out of lists they own, and removes them from lists you own;
  • stops either of you joining the other's lists. It doesn't yet stop an invitation email from them: to stop those, email us from your address and we'll add it to our do-not-invite list.

To block, open the list's People screen, tap ⋯ next to their name (in a list you own, tap their name) and choose Block and their name. To undo it, go to Settings → Blocked People and tap Unblock. They are not told either way.

Frequently asked questions

How do I save a post from Instagram, TikTok, YouTube, Facebook or a website?

  1. In the other app or in Safari, tap Share on the post or page.
  2. Choose OurStash in the row of apps. If you don't see it, swipe to the end of the row, tap More, and turn on OurStash (you can drag it to the front).
  3. Pick a list (or make a new one), add a note if you like, and tap Save to your list.

You can also copy a link and use Add Link inside OurStash.

If a shop's page cannot be previewed by our server, or you are offline when you save it, your iPhone may load the page itself and send us only its title and a small picture, to keep with the link you saved. That happens only for links you chose to save, and it never replaces a preview we already have. If the page shows a price in US dollars, it can pre-fill the price of a gift.

One list may be marked Suggested: a guess from simple rules (a map link suggests a places list, a recipe page a recipes list) and the posts you saved before. It is worked out on your iPhone, nothing is sent anywhere for it, and nothing is saved until you tap Save. Pick any list you like.

What are Seen, reactions and comments?

In any list, everyone in it can:

  • Mark an item as Seen (not in gift lists). It's personal: you mark what *you* have seen, and the list shows "Seen by you and 2 others". Filter a list by Seen or Not seen yet. Tap again to undo.
  • React with one emoji per item. Tap React for ❤️ or hold it for more; tap your reaction again to remove it, or pick another to change it. Tap the summary to see who reacted.
  • Comment on an item: up to 280 characters, plain text. Everyone in the list can read comments written after they joined. The public web page never shows comments. You can delete your own comments, and the list's owner can delete any comment.

They're on automatically in every list; there are no switches. What you add while a list is just yours (a reaction or comment on an item, or an item you save) stays private to you: people who join later never see it, though you still do. Anything you add once someone else is in the list is shared with them, including people who join afterwards. You can always remove your own Seen mark, reaction or comment.

How do gift lists work?

Open a list, tap ⋯ → Edit List and turn on Gifts; it's free. Each item can then have a price, who it's for and a status, Idea or Bought. A gift can be for up to 5 people (type each name); the price is split evenly between them. The list shows totals per person and for the whole list, worked out on your phone, and says how many items have no price. Prices are in US dollars. The names you type are plain text, and everyone who can see the item can read them (see the next answer for the list owner), so keep that in mind. If you move an item to another list, its gift details and claim are removed.

What is claiming, and who can see claims?

Turn on Claims in Edit List so members can mark "I've got this one" and nobody buys a gift twice. Claims have two modes, and everyone in the list can see which one it is in:

  • Surprise (the default): the list's owner can't see claims, who a gift is for, or whether it's bought. We don't send them to the owner's phone at all. The owner still sees titles and prices. Members see the claims. The owner can't claim in this mode.
  • Open: the owner sees claims, who a gift is for and its status, like any other member, and can claim items too. The owner chooses the mode in Edit List; when it changes, members are told.

Only the person who claimed can release a claim. A claim is removed if the item is deleted or moved, if Gifts is turned off, or if that person leaves, is removed or blocks (or is blocked by) someone: if you block someone, or they block you, you don't see each other's claims. A notification about a claim says only "Someone claimed a gift" and the list's name. Claims never appear in the activity list or on a public page.

How does voting work? (Plus)

If the list's owner has OurStash Plus and has turned on Voting in Edit List, everyone in the list can vote an item up or down (one vote per person per item; tap again to remove it). Top picks sorts by net votes and badges the top three. Votes are visible to everyone in the list. When the owner's Plus ends, votes stay visible but can't be changed.

How do I plan a trip? (Plus)

On Home tap + → Plan a trip, name it, pick the start and end dates and invite friends. Save ideas into the trip as usual; they land in Ideas. Open an item to set its status (Idea, Decided, Booked), the Day, a Time and Details (free text, up to 1,000 characters, visible to everyone in the trip, so don't put card numbers or passwords there). The Plan tab shows each day; on trip days it opens to Today and works offline. Tap a day to open its Day page, a timeline of that day's items. Each timed item can have its own Time zone (set it in the time picker), which is handy when a trip crosses zones. Tap ⋯ → Add to Calendar to export the Decided and Booked items that have a day as a file you can add to Apple Calendar, Google Calendar or any calendar app; no calendar permission is needed, and exporting again updates the same events instead of duplicating them. To change the trip's name or dates later, tap the dates line at the top of the trip or choose Edit trip in the ⋯ menu (owner only). Any list can become a trip in List Settings. Trip planning needs the owner's Plus; when it ends, the plan stays readable.

How do reminders work? (Plus)

Every item has a Remind me bell (it turns red while a reminder is waiting); tap it. Just me is an alert on your own devices. Everyone sends a notification to everyone in the list who hasn't muted it, about the time you chose, with your name and an optional note; only the owner and people who can add posts can remind everyone. The list's ⋯ menu → Reminders shows upcoming and earlier ones; swipe to cancel (the owner can cancel any). Limits: 3 reminders for everyone per list per day and 10 waiting. Setting a reminder needs the list owner's Plus (without it, the bell opens the Plus screen); anyone receives them, free or not. Our server checks every 10 minutes, so a reminder for everyone arrives around the set time, not to the minute; don't rely on one for a flight. The notification itself says only that a reminder is due and who set it; the item and note show when you open it. While a list is just yours, a reminder is just for you.

How do I give a list a cover?

Open the list, tap the cover area or ⋯ → Cover, and pick one of five colours, a photo from your library, or take one (the app asks for camera permission only then). The app uploads a small copy of the photo with its hidden details (such as location) removed. Everyone in the list sees it. The owner and anyone who can add posts can change or remove it.

OurStash isn't in the Share sheet

Open OurStash once and sign in first: the Share extension uses the same account. Then check More at the end of the app row in the Share sheet. If it still doesn't appear, restart your iPhone.

I saved something while offline

OurStash keeps it on your iPhone and finishes adding it to your account when you're back online ("We'll finish adding it when you're back online"). You don't need to save it again.

How do I share a list with friends?

Open the list and tap the person-with-a-plus button (Share List) at the top, then Invite People. Choose whether friends Can add posts or Can view, then type their email addresses or use Share Invite Link… or Copy Invite Link to send the invite any way you like. Anyone with the invite link can join, so send it only to people you trust. On the free plan a list holds 5 people including you; OurStash Plus allows 25. The Public link on Share List is a read-only page of the list, not an invitation.

Turn it on in Share List → Public. Anyone with the link can read the list's name and its items (title, link, thumbnail or place) in a web browser, without an account. It never shows notes, comments, who added what, Seen marks, votes, covers or trip details. You can turn the link off at any time; turning it off removes the page within about a minute. Before turning it on, remember that anyone with the link can see the items.

If you just installed OurStash, open it, tap +, choose Join with a Link and paste the invite link. Invite links stop working after 14 days or 25 uses, or when the list's owner turns invites off or removes the person. Ask the owner for a new link. If the list is full (5 people on the free plan), the owner has to make room or get OurStash Plus. If you already joined, the list is on your home screen.

How do I leave a list or stop sharing one?

If you joined a list: open it, tap ⋯ and choose Leave List. The posts you added stay in the list. If you own the list: tap ⋯ and choose Stop Sharing; everyone else loses access.

I didn't get my sign-in code

Codes arrive within a minute and expire after 10 minutes. Check your spam or junk folder, then tap Send a New Code. If you asked for several codes in a row, wait a few minutes before trying again. You can also sign in with Apple or Google.

Does OurStash download videos?

No. OurStash saves the link. Tap a post to see its details and your note, then tap Open in YouTube (or Instagram, TikTok or Facebook) to watch it in its own app, or Open Site for a web page in OurStash's in-app browser. Posts that are deleted or made private on their platform stop working in OurStash too.